Exchange & Store Credit Policy

Rio West Outfitters Exchange & Store Credit Policy

Eligible merchandise may be returned within 14 days of purchase or delivery for an exchange or store credit.

Rio West Outfitters does not issue cash, debit card, or credit card refunds.

Return Requirements

Items must be unworn and unused, in original condition, free from stains, odors, dirt, damage, or signs of wear, returned with original tags, accompanied by proof of purchase, and returned with original packaging when applicable.

Rio West Outfitters reserves the right to refuse merchandise that does not meet these requirements.

Boots & Footwear

Boots and shoes must only be tried on indoors. Footwear with worn soles, excessive creasing, scratches, stains, dirt, odors, or other signs of wear will not be accepted. Original boxes and packaging must also be returned in good condition.

Final Sale Items

Felt and straw hats
Shaped or customized hats
Clearance items marked final sale
Special or custom orders
Gift cards
Special-order deposits
Worn, washed, altered, damaged, or used merchandise

Exchanges

Exchanges are subject to availability. If the replacement item costs more, the customer must pay the difference. If it costs less, the remaining eligible amount may be issued as store credit. If the requested replacement is unavailable, store credit may be issued instead.

Online Returns & Shipping Fees

Customers must contact Rio West Outfitters before mailing an online return or exchange.

Customers are responsible for all shipping costs to send merchandise back to Rio West Outfitters.

Return shipping costs and original shipping charges are non-refundable. If an exchanged item must be shipped back to the customer, additional shipping charges may apply.

Lost, Stolen or Damaged Packages

Once a package has been accepted by the shipping carrier, Rio West Outfitters is not responsible for packages that are lost, stolen, delayed, misplaced, or damaged during transit or after delivery.

This includes packages marked as delivered by the carrier that the customer cannot locate. Customers are responsible for filing shipping claims directly with the applicable carrier.

Rio West Outfitters is also not responsible for return packages that are lost, stolen, delayed, or damaged while being shipped back to us.

Incorrect or Defective Items

If Rio West Outfitters sends the wrong item or merchandise appears to have a manufacturer defect, please contact us as soon as possible. Photos and order information may be required.

Normal wear, misuse, accidental damage, improper care, or damage after purchase is not considered a manufacturer defect.

Store Credit

Store credit has no cash value, cannot be exchanged for cash, and may only be used toward future purchases from Rio West Outfitters.

Right to Refuse

Rio West Outfitters reserves the right to inspect returned merchandise and deny an exchange or store credit request if the item does not meet this policy. We may also refuse requests involving suspected fraud, return-policy abuse, or excessive return activity.